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Authorized Subcontractors/Sub-processors

The following companies, subcontractors/sub-processors and data locations are used by Market Logic to provide its Services and have access to Subscriber Data. Market Logic will inform Subscriber of any intended changes to the below list and give Subscriber the opportunity to object to such changes. If Market Logic intends to engage with a new subcontractor/sub-processor or modify the Authorized Subcontractors/Sub-processor, Market Logic shall inform Subscriber in writing of the intended changes (an email sent to Subscriber's point of contact is sufficient).  Subscriber shall have two ( 2 ) weeks to reasonably object to such change in writing. The change shall be deemed accepted either upon expiry of the specified period without reasonable objection by the Subscriber, or earlier if expressly approved in writing by the Subscriber, and the Authorized Subcontractors/Sub-processors shall be deemed updated accordingly. Please note that, should Subscriber reasonably object to a change and such change is not implemented due to such reasonable objection by the Subscriber, Subscriber may not be able to use the Services related to such change, provided that this inability to use such Services shall not allow Subscriber to terminate the Agreement and/or a Statement of Work and/or an Order Form in whole or in part. In such cases, the Services shall be provided without the involvement of the objected subcontractors/sub-processors to the extent possible. Notwithstanding the above, Market Logic may use subcontractors without having to obtain written consent from Subscriber where such subcontractors are used in the day-to-day business of Market Logic.

Where Subscriber has purchased a Connector under the applicable Statement of Work or Order Form, the Connector specific language in the applicable Agreement or Terms and Conditions or Statement of Work or Order Form shall apply.

You can find the applicable Subscriber Region in the corresponding Order Form or Statement of Work.

For Subscribers located in the EU & UK region
Name/Address
Role
Description of Service
Location of Performance
Processing of Users´  Personal Identifiable Information
Transfer Outside EU/EEA
If Transfer, Which Transfer Mechanism? 
Certification (e.g., ISO27001)
Market Logic Software Inc.
120 Wall Street, 20th Floor, New York, NY 10005
Affiliate/Sub-processor of Market Logic 
Operation and Maintenance of Cloud Services. Provision of Support Services
Chicago, IL, USA
Yes 
Yes
EU-U.S. Data Privacy Framework
EU-U.S. Data Privacy Framework certified 
Google Ireland Limited
Gordon House, Barrow Street, Dublin 4, Ireland 
Subcontractor/Sub-processor of Market Logic 
  • Providing IT-services and hosting for Cloud Services 
  • Providing text extraction services
  • Large Language Models provided by Google
Europe: 
 - Netherlands (Eemshaven),  
 - Germany  (Frankfurt) 
Yes 
No
N/A
At least one of the following: ISO27001, SOC2, ISAE 
Microsoft Ireland Operations Ltd
Atrium B, Sandyford Industrial Estate, Carmanhall Rd, Sandyford, Dublin 18, Ireland 
Subcontractor/Sub-processor of Market Logic  
  • Providing IT-services and hosting for Cloud Services
  • Large Language Models provided by Microsoft
  • Creating auto generated images
Europe 
 - West Europe / (Amsterdam) – Primary 
 - North Europe / (Dublin) – Secondary 
Yes 
No
N/A
At least one of the following: ISO27001, SOC2, ISAE 
Zendesk Inc. 
offices at 1019 Market Street, San Francisco, CA 
Subcontractor/Sub-processor of Market Logic 
Providing Help Desk ticketing
  
EU 
Yes 
No
N/A
N/A 
Zendesk Accredited Partners
 
1) SweetHawk Pty Ltd
Suite 632, 585 Little Collins Street, Melbourne Vic 3000
Subcontractor of Market Logic
Providing timer app for ticketing in terms of service level agreement response time calculations
US
No
N/A
N/A
N/A
Mailjet SAS 
13-13 bis, rue de l’Aubrac – 75012 Paris, France 
Subcontractor/Sub-processor of Market Logic 
Email distribution and CRM software 
Server hosting: 
- Google Ireland Limited: Gordon House, Barrow Street, Dublin 4, Ireland 
 - Data Centers: St Ghislain, Belgium; and  Frankfurt, Germany 
Yes 
No
N/A
N/A 
Mixpanel Inc
One Front Street, 28th Floor, San Francisco, CA 94111 
Subcontractor/Sub-processor of Market Logic
Providing in-depth product analytics 
EU
Yes 
No
N/A
N/A 
Pinecone Systems, Inc.
548 Market Street, San Francisco, CA, 94104 
Subcontractor of Market Logic 
Providing semantic searches to assist with answer generation. 
US (access)  
EU (access and storage) 
No 
N/A
N/A
N/A 
Mongo DB Limited
Building Two, Number One Ballsbridge Dublin, D04 Y3X9 Ireland 
Subcontractor/Sub-processor of Market Logic 
Providing database services. 
EU, US and Canada (access)  
 EU (access and storage) 
Yes
Yes
SCCs
N/A 
Atlassian Pty Ltd
Level 6, 341 George Street, Sydney NSW 2000, Australia
Subcontractor/Sub-processor of Market Logic
Providing support tools for project management purposes related to the Services
EU
Yes
No
N/A
N/A
Okta Inc.
100 1st Street, San Francisco, CA 94105
Subcontractor/Sub-processor of Market Logic
Providing user authentication services
EU and US
Yes
Yes
SCCs
N/A
Anthropic PBC *
548 Market Street, PMB 90375, San Francisco, CA 94104 
Subcontractor of Market Logic
Large Language Models 
US, EU, Asia, and Australia (access)

US (storage)
No
N/A
N/A
HIPAA Configurable, ISO 27001:2022, ISO/IEC 42001:2023, SOC 2 Type I, and SOC 2 Type II 
Eleven Labs Inc. **
169 Madison Ave #2484 New York, New York 10016, United States
Subcontractor/Sub-processor of Market Logic
Provider of AI speech-to-text and audio processing services used to generate transcripts and audio-derived insights from customer-uploaded audio and video content
United States (headquarters) and locations of Eleven Labs affiliates in the EU, UK, India, Japan, and UAE.
Yes
Yes
EU-U.S. Data Privacy Framework
SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001
 
* Certain Subscriber Data may be retained by the Anthropic PBC beyond the retention period specified in the Agreement if it is flagged as violating Anthropic PBC's usage policy, including but not limited to use in illegal activities, generation of hateful content, or other prohibited conduct (see usage policy here). The duration of such extended retention shall be determined by Anthropic PBC and may range from 2 to 7 years, depending on the nature and severity of the violation.

** ElevenLabs, Inc. has been included as an authorized subcontractor/sub-processor as of August 12, 2026. However, ElevenLabs, Inc. will only be deemed included in the applicable list of authorized subcontractors/sub-processors for your company if: (i) your company has expressly approved ElevenLabs, Inc. through the applicable email notification process or a written amendment; or (ii) your company enters into an order form or statement of work with us on or after August 12, 2026 that incorporates this hyperlink to the list of authorized subcontractors/sub-processors. Unless and until ElevenLabs, Inc. is authorized in accordance with your company's agreement with us, ElevenLabs, Inc. will not be used to provide services to your company or process your data.
For Subscribers located in the US & Canada region
Name/Address
Role
Description of Service
Location of Performance
Processing of Users´  Personal Identifiable Information *
Certification (e.g., ISO27001)
Market Logic Software AG 
Franklinstraße 28-29, 10587 Berlin, Germany 
Affiliate/Sub-processor of Market Logic 
Providing IT-services and hosting for Cloud Services (offsite data backup) 
Berlin, Germany 
Yes 
N/A 
Google Ireland Limited 
Gordon House, Barrow Street, Dublin 4, Ireland 
Subcontractor/Sub-processor of Market Logic 
  • Providing IT-services and hosting for Cloud Services 
  • Providing text extraction services
  • Large Language Models provided by Google
Europe: 
 - Netherlands (Eemshaven),  
 - Germany  (Frankfurt) 
Yes 
At least one of the following: ISO27001, SOC2, ISAE 
Microsoft Ireland Operations Ltd 
Atrium B, Sandyford Industrial Estate, Carmanhall Rd, Sandyford, Dublin 18, Ireland 
Subcontractor/Sub-processor of Market Logic  
  • Providing IT-services and hosting for Cloud Services
  • Large Language Models provided by Microsoft
  • Creating auto generated images 
Europe 
 - West Europe / (Amsterdam) – Primary 
 - North Europe / (Dublin) – Secondary 
Yes 
At least one of the following: ISO27001, SOC2, ISAE 
Zendesk Inc. 
offices at 1019 Market Street, San Francisco, CA 
Subcontractor/Sub-processor of Market Logic 
Providing Help Desk ticketing
  
EU 
Yes 
N/A 
Zendesk Accredited Partners
 
1) SweetHawk Pty Ltd
Suite 632, 585 Little Collins Street, Melbourne Vic 3000
Subcontractor of Market Logic
Providing timer app for ticketing in terms of service level agreement response time calculations
US
No
N/A
Mailjet SAS 
13-13 bis, rue de l’Aubrac – 75012 Paris, France 
Subcontractor/Sub-processor of Market Logic 
Email distribution and CRM software 
Server hosting: 
- Google Ireland Limited: Gordon House, Barrow Street, Dublin 4, Ireland 
 - Data Centers: St Ghislain, Belgium; and  Frankfurt, Germany 
Yes 
N/A 
Mixpanel Inc 
One Front Street, 28th Floor, San Francisco, CA 94111 
Subcontractor/Sub-processor of Market Logic
Providing in-depth product analytics 
EU
Yes 
N/A 
Pinecone Systems, Inc. 
548 Market Street, San Francisco, CA, 94104 
Subcontractor of Market Logic 
Providing semantic searches to assist with answer generation. 
US (access)  
EU (access and storage) 
No 
N/A 
Mongo DB Limited 
Building Two, Number One Ballsbridge Dublin, D04 Y3X9 Ireland 
Subcontractor/Sub-processor of Market Logic 
Providing database services. 
EU, US and Canada (access)  
 EU (access and storage) 
Yes
N/A 
Atlassian Pty Ltd
Level 6, 341 George Street, Sydney NSW 2000, Australia
Subcontractor/Sub-processor of Market Logic
Providing support tools for project management purposes related to the Services
EU
Yes
N/A
Okta Inc.
100 1st Street, San Francisco, CA 94105
Subcontractor/Sub-processor of Market Logic
Providing user authentication services
EU and US
Yes
N/A
Anthropic PBC **
548 Market Street, PMB 90375, San Francisco, CA 94104
 Subcontractor of Market Logic
Large Language Models 
US, EU, Asia, and Australia (access)
 
US (storage)  
No
HIPAA Configurable, ISO 27001:2022, ISO/IEC 42001:2023, SOC 2 Type I, and SOC 2 Type II
Eleven Labs Inc. ***
 169 Madison Ave #2484 New York, New York 10016, United States
Subcontractor/Sub-processor of Market Logic
Provider of AI speech-to-text and audio processing services used to generate transcripts and audio-derived insights from customer-uploaded audio and video content
United States (headquarters) and locations of Eleven Labs affiliates in the EU, UK, India, Japan, and UAE
Yes
SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001
* Please note: If Subscriber grants the right to access the Services to users, whose respective establishment (within the meaning ascribed to it by the GDPR) falls under the territorial scope of the General Data Protection Regulation (GDPR), the list of authorized subcontractors/sub-processors for Subscribers located in the EU & UK region may apply to the extent applicable.
 
** Certain Subscriber Data may be retained by the Anthropic PBC beyond the retention period specified in the Agreement if it is flagged as violating Anthropic PBC's usage policy, including but not limited to use in illegal activities, generation of hateful content, or other prohibited conduct (see usage policy here). The duration of such extended retention shall be determined by Anthropic PBC and may range from 2 to 7 years, depending on the nature and severity of the violation.
 
*** ElevenLabs, Inc. has been included as an authorized subcontractor/sub-processor as of August 12, 2026. However, ElevenLabs, Inc. will only be deemed included in the applicable list of authorized subcontractors/sub-processors for your company if: (i) your company has expressly approved ElevenLabs, Inc. through the applicable email notification process or a written amendment; or (ii) your company enters into an order form or statement of work with us on or after August 12, 2026 that incorporates this hyperlink to the list of authorized subcontractors/sub-processors. Unless and until ElevenLabs, Inc. is authorized in accordance with your company's agreement with us, ElevenLabs, Inc. will not be used to provide services to your company or process your data.
For Subscribers located in the Rest of the World region
Name/Address
Role
Description of Service
Location of Performance
Processing of Users´  Personal Identifiable Information *
Certification (e.g., ISO27001)
Market Logic Software Inc.
120 Wall Street, 20th Floor, New York, NY 10005
Affiliate/Sub-processor of Market Logic 
Operation and Maintenance of Cloud Services. Provision of Support Services
Chicago, IL, USA
Yes 
EU-U.S. Data Privacy Framework certified 
Google Ireland Limited 
Gordon House, Barrow Street, Dublin 4, Ireland 
Subcontractor/Sub-processor of Market Logic 
  • Providing IT-services and hosting for Cloud Services 
  • Providing text extraction services
  • Large Language Models provided by Google 
Europe: 
 - Netherlands (Eemshaven),  
 - Germany  (Frankfurt) 
Yes 
At least one of the following: ISO27001, SOC2, ISAE 
Microsoft Ireland Operations Ltd 
Atrium B, Sandyford Industrial Estate, Carmanhall Rd, Sandyford, Dublin 18, Ireland 
Subcontractor/Sub-processor of Market Logic  
  • Providing IT-services and hosting for Cloud Services
  • Large Language Models provided by Microsoft
  • Creating auto generated images 
Europe 
 - West Europe / (Amsterdam) – Primary 
 - North Europe / (Dublin) – Secondary 
Yes 
At least one of the following: ISO27001, SOC2, ISAE 
Zendesk Inc. 
offices at 1019 Market Street, San Francisco, CA 
Subcontractor/Sub-processor of Market Logic 
Providing Help Desk ticketing
  
EU 
Yes 
N/A 
Zendesk Accredited Partners
 
1) SweetHawk Pty Ltd
Suite 632, 585 Little Collins Street, Melbourne Vic 3000
Subcontractor of Market Logic
Providing timer app for ticketing in terms of service level agreement response time calculations
US
No
N/A
Mailjet SAS 
13-13 bis, rue de l’Aubrac – 75012 Paris, France 
Subcontractor/Sub-processor of Market Logic 
Email distribution and CRM software 
Server hosting: 
- Google Ireland Limited: Gordon House, Barrow Street, Dublin 4, Ireland 
 - Data Centers: St Ghislain, Belgium; and  Frankfurt, Germany 
Yes 
N/A 
Mixpanel Inc 
One Front Street, 28th Floor, San Francisco, CA 94111 
Subcontractor/Sub-processor of Market Logic
Providing in-depth product analytics 
EU
Yes 
N/A 
Pinecone Systems, Inc. 
548 Market Street, San Francisco, CA, 94104 
Subcontractor of Market Logic 
Providing semantic searches to assist with answer generation. 
US (access)  
EU (access and storage) 
No 
N/A 
Mongo DB Limited 
Building Two, Number One Ballsbridge Dublin, D04 Y3X9 Ireland 
Subcontractor/Sub-processor of Market Logic 
Providing database services. 
EU, US and Canada (access)  
 EU (access and storage) 
Yes
N/A 
Atlassian Pty Ltd
Level 6, 341 George Street, Sydney NSW 2000, Australia
Subcontractor/Sub-processor of Market Logic
Providing support tools for project management purposes related to the Services
EU
Yes
N/A
Okta Inc.
100 1st Street, San Francisco, CA 94105
Subcontractor/Sub-processor of Market Logic
Providing user authentication services
EU and US
Yes
N/A
Anthropic PBC **
548 Market Street, PMB 90375, San Francisco, CA 94104
 Subcontractor of Market Logic
Large Language Models 
US, EU, Asia and Australia (access)
 
US (storage) 
No 
HIPAA Configurable, ISO 27001:2022, ISO/IEC 42001:2023, SOC 2 Type I, and SOC 2 Type II 
Eleven Labs Inc. ***
169 Madison Ave #2484 New York, New York 10016, United States
Subcontractor/Sub-processor of Market Logic
 Provider of AI speech-to-text and audio processing services used to generate transcripts and audio-derived insights from customer-uploaded audio and video content
United States (headquarters) and locations of Eleven Labs affiliates in the EU, UK, India, Japan, and UAE
Yes
SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001 
* Please note: If Subscriber grants the right to access the Services to users, whose respective establishment (within the meaning ascribed to it by the GDPR) falls under the territorial scope of the General Data Protection Regulation (GDPR), the list of authorized subcontractors/sub-processors for Subscribers located in the EU & UK region may apply to the extent applicable.
 
** Certain Subscriber Data may be retained by the Anthropic PBC beyond the retention period specified in the Agreement if it is flagged as violating Anthropic PBC's usage policy, including but not limited to use in illegal activities, generation of hateful content, or other prohibited conduct (see usage policy here). The duration of such extended retention shall be determined by Anthropic PBC and may range from 2 to 7 years, depending on the nature and severity of the violation.
 
*** ElevenLabs, Inc. has been included as an authorized subcontractor/sub-processor as of August 12, 2026. However, ElevenLabs, Inc. will only be deemed included in the applicable list of authorized subcontractors/sub-processors for your company if: (i) your company has expressly approved ElevenLabs, Inc. through the applicable email notification process or a written amendment; or (ii) your company enters into an order form or statement of work with us on or after August 12, 2026 that incorporates this hyperlink to the list of authorized subcontractors/sub-processors. Unless and until ElevenLabs, Inc. is authorized in accordance with your company's agreement with us, ElevenLabs, Inc. will not be used to provide services to your company or process your data.